The availability of the customer and technical support that a cloud web hosting company provides can tell you a lot about the services which they supply as well. When you're allowed to use just email messages or tickets, you have almost certainly discovered a reseller not the actual web hosting provider. If this is the case, you'll have to wait for a few days to have a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the true website hosting company for additional assistance. When the provider offers different options for communication with short response time available at any time, they are almost certainly the top provider, not only a reseller. Therefore you'll take advantage of timely assistance and high quality support because they will have instant access to the servers where your account is. No matter what the issue - sales or technical, it is always better to contact your hosting company directly via your favourite method of communication.
24/7 Customer Support in Cloud Web Hosting
All our Linux cloud web hosting include 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our website hosting services well before you make a purchase or you're an existing client and you have a question or some problem, you'll be able to contact us at any time, which includes weekends and holidays. We have numerous channels to get in touch with us - several telephone lines worldwide for your convenience plus live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more technical issues or any troubles which require longer time to investigate and fix. In contrast to a number of other web hosting providers, our trouble tickets feature a warranted max response time of just one hour, therefore whatever the trouble is, it'll be resolved on time and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to receive timely help, particularly when your website is not functioning efficiently for whatever reason. All our Linux semi-dedicated hosting include 24/7 customer and technical support, so if something happens, you'll be able to use various methods to contact us - phone line with a few local numbers globally, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and common matters, which means that in case you don't have an account yet, for example, you are able to get extra info regarding our solutions, or we will help you with less complex technical matters. The other two methods are for strictly tech troubles or everything that's more time-consuming due to the fact that it is easier to track the communication between you and our technical support team. The warranted maximum response time for them is merely one hour, the typical one - 15-20 min, so you won't need to wait for an entire day to receive assistance like you may have to do with other providers.
24/7 Customer Support in VPS Hosting
If you rent a Virtual Private Server from our company, you'll be able to get in touch with us 24/7 for any server-related issue or forvarious difficulties and questions with regard to the pre-installed software the server is equipped with. If you have not acquired a virtual private server package yet, you are able to learn more information about our services by giving us a call or by using the live chat service. For more tech problems, you are able to send an e-mail or open a support ticket from your billing Control Panel and you'll get assistance within no more than 1 hour regardless of the time of the day, even on weekends and holidays. The typical response time usually doesn't extend past half an hour. If you'd like to have assistance with third-party software, you can use the Managed Services upgrade that you can add to each and every VPS package and our admins can help you with any set up or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max answer time warranty, you will enjoy lightning-fast support when you acquire a dedicated server from our company. Our customer and tech support teams are available 24/7/365, so every time you open a support ticket via your billing account or you send an e-mail message related to any kind of problem with the server or the pre-installed software on it whatever the time of the day, you'll get an answer within the hour, even during holidays. Our ticketing system is the more suitable option in case the matter involved requires a longer period of time to be resolved or when it needs to be forwarded to our administrators, as it's easier to monitor the communication sent on both sides. For general, sales and billing issues/inquiries, you can phone us or talk to a live representative via our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 as well.