A ticketing system is the most widespread correspondence medium that hosting companies offer to their clients. It is typically part of the billing account and is the very best way to handle a problem that takes a certain amount of time to investigate or that needs to be escalated to a server administrator. In this way, all replies supplied by either side will be kept in one and the same location in the event that someone else needs to work on the problem in question and the information in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which implies that you will have to log in and out of at least 2 accounts in order to execute a given procedure or to get in touch with the hosting company’s client service team. In case you wish to manage a couple of domains and each one of them is hosted in a different account, you’ll need to use an even larger number of accounts at the same time. Plus, it could take significant time for the provider to process your ticket request.