A ticketing system is the most widespread correspondence medium that hosting companies offer to their clients. It is typically part of the billing account and is the very best way to handle a problem that takes a certain amount of time to investigate or that needs to be escalated to a server administrator. In this way, all replies supplied by either side will be kept in one and the same location in the event that someone else needs to work on the problem in question and the information in the ticket will be available to all parties. The negative side of deploying a ticketing system with most web hosting platforms is that it’s not part of the hosting Control Panel, which implies that you will have to log in and out of at least 2 accounts in order to execute a given procedure or to get in touch with the hosting company’s client service team. In case you wish to manage a couple of domains and each one of them is hosted in a different account, you’ll need to use an even larger number of accounts at the same time. Plus, it could take significant time for the provider to process your ticket request.
Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our Linux cloud web hosting is not separate from the hosting account. It is an indivisible part of our all-encompassing Hepsia Control Panel and you’ll be able to access it at any time with just several clicks, without ever leaving your account. The ticketing system features a quick-search field, so you can trace de facto any ticket that you have already submitted, if required. Moreover, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to resolve a particular problem even before you send a ticket. The response time is maximum sixty minutes, so you can get timely assistance whenever you need it and in case our customer service staff recommends that you do something inside your hosting account, you can do it right away without logging out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it’s far more efficient to manage everything in one place, which is the reason why we’ve integrated a support ticket system into the custom-built Hepsia hosting Control Panel, which is offered with each and every semi-dedicated server plan. This will allow you to manage the communication with our customer service team together with your website content, which suggests that you won’t have to memorize one more sign-on name for another admin console. You will be able to open a new ticket or to check the status of an old one with less than several clicks while you’re browsing the content within your semi-dedicated account. In addition, you can search through older tickets using an intelligent search box or read applicable help articles, which include solutions to commonly experienced issues. The integrated ticketing system is strictly monitored 24-7-365 with the maximum response time being only one hour, so there will always be someone to help you out.