When your web hosting provider supplies live chat support, you can talk with a representative live and find out helpful info or get an issue resolved in a very timely manner. The main advantage of using chat as an alternative to calling to talk to a live person is that you will need only a computer with access to the web, therefore you will not pay any rates when you are in a different country or state. In addition, it will be much simpler to copy and paste details such as domains, usernames or error messages in other words details that are sometimes difficult to share with the other party over the phone. The real-time chat is also a faster option to contact your web hosting company's support team compared to using a ticketing system. Last, but not least, when some situation requires a little more time to be dealt with, you are able to do something else entirely while you wait for guidance on the live chat, therefore you won't lose time - something that is not possible when you're on the telephone.