- Hosting Definitions
- AAAA Records
- Access Log Manager
- Additional RAM
- Administration Services
- Advanced Tools
- Email Aliases
- Antivirus Protection
- APC
- Application Installer
- Auto-reply Emails
- Browsable Daily Backups
- Catch-all Emails
- CentOS
- Live Chat Support
- ClientExec Billing And Support Software
- Genuine Cloud Architecture
- CNAME Records
- Hosting Control Panel
- Hardware
- CPanel Control Panel
- CPU Share
- Cron Jobs
- Custom Error Pages
- MX And A Records
- Daily Data Back-up
- Data Centers
- Data Compression
- Debian
- Dedicated IP
- Server Network Hardware
- DirectAdmin Control Panel
- Disk Space
- Domain Backorders
- DomainKeys Identified Mail
- Domain Manager
- Parked Domains
- Domain Registration Transfer
- Dreamweaver Compatibility
- Dropbox Backups
- Email Forwarding
- Email Manager
- Enom Domain Name Reseller Account
- EPP Transfer Protection
- Error Log Viewer
- Extensive Online Documentation
- Extra Dedicated IPs
- File Manager
- FTP Accounts
- FTP Manager
- Full DNS Management
- Full WHOIS Management
- Guaranteed RAM
- Hepsia Control Panel
- Hosted Domains
- Hotlink Protection
- Htaccess Generator
- WHOIS Protection
- Imagemagick And GD Library
- InnoDB
- Installation And Troubleshooting
- Instant Account Activation
- Integrated Ticketing System
- IonCube
- IP Blocking
- JailHost
- Email Accounts
- Mailing Lists
- Mailing List Members
- Managed Services Package
- Marketing Tools
- Money Back Guarantee
- Memcached
- Microsoft FPE
- ModSecurity
- Monitoring And Rebooting
- MySQL And Load Stats
- 2.5 Gbit Network Connectivity
- Data Corruption
- Node.js
- No Overselling
- NS Records
- One-Hour Response Guarantee
- Perl Modules
- Password Protected Directories
- Perl
- PostgreSQL Databases
- PgSQL Database Storage
- Phone Support
- PHP 4 And PHP 5 Support
- PhpMyAdmin
- PhpPgAdmin
- Python
- RAID
- Registrar Lock
- Server Reselling Options
- Server Side Includes
- Shared SSL IP
- SiteMap Generator
- SMTP Server
- Spam Filters
- SPF Protection
- MySQL Databases
- MySQL Database Storage
- SRV Records
- Data Caching
- SSL Certificate Generator
- Stable Linux With Apache
- Subdomains
- Customer Support
- Data Traffic
- TXT Records
- Ubuntu
- UPS And Diesel Back-up Generator
- Service Uptime
- URL Redirection
- Varnish
- VPN Traffic
- Multiple Control Panels
- Setup Fee
- Multiple OS
- Full Root-level Access
- SSH Telnet
- Web Accelerators
- Online Site Builder
- Web And FTP Statistics
- Web Installer
- Webmail
- Assisted Website Migration
- Website Manager
- Free Site Themes
- Weekly Backup
- Weekly OS Update
- Zend Optimizer
- ZFS Mails And MySQL
- Order
One-Hour Response Guarantee
Want to find out more about the 1-hour response time guarantee and how you may benefit from it in your capacity as customer?
If you’ve ever got any questions regarding your hosting plan or if you experience a problem with your sites, you will have to contact the respective hosting provider’s client support team. It may not make any difference how promptly they will respond if you have a general query, but an issue like an aborted software app update, for example, may lead to your site becoming broken or unavailable on the Internet. And the longer you wait for the support team to lend a hand, the longer the site will be offline. In case you offer goods or services online, any outage will badly affect your website and you may lose existing or prospective clients. Many hosting providers, especially resellers, handle emails and tickets within 24 hours, but in the electronic epoch this is way too long, since visitors will hardly ever come back to a site that is not working properly over long intervals.
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One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from our company, you can forget about waiting around for hours and hours on end, or even one whole day, to receive a response to a helpdesk ticket or an email. Regardless of when you contact us, we’ll get back to you within less than 60 minutes with any technical and pre-sales questions you might have. The fact is, our actual response time rarely surpasses twenty-thirty minutes. As we are on duty 24 hours a day, 7 days a week, 365 days a year, you’ll always obtain support in a timely fashion and we understand how vital this is in the online era. Shortly after you contact us, we will answer your enquiries. If you face any technical problem, we’ll cope with it for you, or we will provide you with all the required information in case there is something that you need to do yourself.
- One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a helpdesk ticket through your hosting Control Panel or write an email connected to your semi-dedicated server, you will have an answer within 1 hour max. You can touch base with us at all times with regards to general, billing or technical issues and given the fact that we’re available 24 hours a day, you’ll always obtain assistance without any delay. Depending on the specific question or issue, we’ll provide you with more details, fix the problem if it’s been caused by something that is within our reach or tell you what actions to take in case you have to fine-tune a specific setting for a software app that we do not have access to. You can forget about waiting for a whole day for every single answer. In reality, in the majority of cases we reply to emails and tickets within twenty-twenty five minutes max. - One-Hour Response Guarantee in Semi-dedicated Hosting