If you’ve ever got any questions regarding your hosting plan or if you experience a problem with your sites, you will have to contact the respective hosting provider’s client support team. It may not make any difference how promptly they will respond if you have a general query, but an issue like an aborted software app update, for example, may lead to your site becoming broken or unavailable on the Internet. And the longer you wait for the support team to lend a hand, the longer the site will be offline. In case you offer goods or services online, any outage will badly affect your website and you may lose existing or prospective clients. Many hosting providers, especially resellers, handle emails and tickets within 24 hours, but in the electronic epoch this is way too long, since visitors will hardly ever come back to a site that is not working properly over long intervals.
One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from our company, you can forget about waiting around for hours and hours on end, or even one whole day, to receive a response to a helpdesk ticket or an email. Regardless of when you contact us, we’ll get back to you within less than 60 minutes with any technical and pre-sales questions you might have. The fact is, our actual response time rarely surpasses twenty-thirty minutes. As we are on duty 24 hours a day, 7 days a week, 365 days a year, you’ll always obtain support in a timely fashion and we understand how vital this is in the online era. Shortly after you contact us, we will answer your enquiries. If you face any technical problem, we’ll cope with it for you, or we will provide you with all the required information in case there is something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Hosting
We promise that if you open a helpdesk ticket through your hosting Control Panel or write an email connected to your semi-dedicated server, you will have an answer within 1 hour max. You can touch base with us at all times with regards to general, billing or technical issues and given the fact that we’re available 24 hours a day, you’ll always obtain assistance without any delay. Depending on the specific question or issue, we’ll provide you with more details, fix the problem if it’s been caused by something that is within our reach or tell you what actions to take in case you have to fine-tune a specific setting for a software app that we do not have access to. You can forget about waiting for a whole day for every single answer. In reality, in the majority of cases we reply to emails and tickets within twenty-twenty five minutes max.