Although this is not the most importantaspect to help you recognize a reliable cloud web hosting supplier from a bad one or a reseller from an actual provider, being able to call and consult with a live person is an indicator that you are not dealing with a one-person company and that you can get in touch with somebody any time you're in need of assistance. The telephone support for website hosting services may vary from basic to experienced, thus the problems which can be resolved through a call differ depending on the service provider. In most cases, these issues are simpler and include billing or first level technical issues because more difficult issues often require a support ticket where both you and the system administrators can follow the proceedings with a specific issue. Nevertheless, being able to call your service provider will save you lots of time and efforts for the countless tiny problems that may eventually appear when you manage your website hosting account.
Phone Support in Cloud Web Hosting
All of our cloud web hosting plans include telephone support 14 hours per day even on public holidays, therefore if you do not have an account yet, you are able to phone us and find out more about our services or whether we meet the system requirements for your web sites. For your benefit, we have local telephone lines in the United States, the United Kingdom and Australia, so that you'll be able to call the phone number that is closer to you. If you are an existing customer, we will help you promptly with all the general and billing issues as well as with numerous technical matters so as to save you time and efforts - we acknowledge the fact that in some cases it is more convenient to consult with a live person so as to get things done without delay. Certainly, some issues cannot be managed on the telephone, so in such a case you will be able to take advantage of our ticketing system.
Phone Support in Semi-dedicated Hosting
We offer live telephone support 14 hrs a day as part of the support services for each and every semi-dedicated server plan that we provide. Due to the fact that some issues are more complex and time-consuming, you may have to open a support ticket if you experience such an issue, still for all of the general, billing or small-scale tech issues you can always give us a call and we'll help you without delay to save you the time you will need to spend on creating a support ticket. Even if you don't have an account yet, you will be able to find out whether you can host your internet sites on our state-of-the-art cloud platform or you can get any other general info about our semi-dedicated solutions. We now have local numbers in the United States, Great Britain and Australia plus a worldwide number, so that you can call the one which is closer to your region.