Technical Support Channels
A 1–Hour Support Ticket Response Time Guarantee
We provide a 1–hour response time guarantee for any support ticket or email that you send to our technical support staff. We’ll rapidly respond to all typical enquiries and forward the case to our sysadmins in case any further assistance is required. If you order our Admin Services package, we’ll complete any of the included services at a time that has been agreed upon beforehand.
A Top–Notch Help Desk Support Service
- We will be online for you 24/7 to reply to any inquiries that you may have with regard to our Web Site Control Panel or any of the apps that we have pre–installed for your convenience on the dedicated server. If you also require support tackling server administration procedures, you can examine our Admin Services package, which includes backup hard disk storage space, weekly OS updates, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures.
An Intuitive Help Area
Our Web Site Control Panel has been pre–installed for each Linux dedicated hosting server. Among its features is a very convenient integrated knowledge base that will walk you step by step on how to use it. Most help articles have video versions which show all the operations that you can perform in a very illustrative way. You will find the how–to articles and the video tutorials in the upper right corner of each section of the Web Site Control Panel.