Support Channels

  • 1 hour ticket response time

  • A 60–minutes Inquiry Answer Warranty

  • Our tech assistance team is present 24/7 to respond to all of your current assistance needs. Each ticket you send out to us shall be replied to within no more than 60 mins. If your problem demands aid from an administrator, we will forward the ticket to the person in charge and will inform you that the issue is under control.

  • Top quality support service

  • Qualified Technical Assist Service

  • Our technical support team will be on shift for you 24x7 to to attend to all support request tickets that you send. We offer client help and support for all software programs that are installed in advance on your machine. These include our in–house developed Web Site Control Panel, the chosen Operating System along with the server admin panel (with respect to the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • Each section of the Web Site Control Panel that comes free–of–charge with your VPS features an incorporated articles base. You can find a variety of in–depth how–to tutorials and a group of step by step video classes that show all the regular web site maintenance duties. You can gain access to them by clicking on the Help or Video keys in the upper right corner of each Control Panel section.